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    • How tiacs works
    • Getting Support
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    • Partnerships
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    • Become A Legend
    • Fundraise
  • About Us
    • Our Story
    • Our Impact
    • Our Board
    • Our Latest News
  • Free Counselling
    • How tiacs works
    • Getting Support
  • Our Partners
    • Partnerships
    • The TIACS Alliance
    • Legends of TIACS
  • Get Involved
    • Join the Alliance
    • Become A Legend
    • Fundraise
  • About Us
    • Our Story
    • Our Impact
    • Our Board
    • Our Latest News
Menu
  • Free Counselling
    • How tiacs works
    • Getting Support
  • Our Partners
    • Partnerships
    • The TIACS Alliance
    • Legends of TIACS
  • Get Involved
    • Join the Alliance
    • Become A Legend
    • Fundraise
  • About Us
    • Our Story
    • Our Impact
    • Our Board
    • Our Latest News
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Feedback and Complaints

Complaints And Feedback

Feedback and Complaints

TIACS welcomes and values your feedback. We take all compliments, complaints and general feedback about our service and employees seriously. We respect your views and opinion about our work and encourage you to share your feedback so we can continue to learn, grow and deliver the best mental health support service in Australia.

Complaints

We are committed to managing people’s expectations of our service and will inform you as soon as possible, of the following:

  • the complaints process
  • the expected time frames for our actions
  • the progress of the complaint and reasons for any delay
  • the possible or likely outcome of your complaint.

Once we’ve completed an internal review we will respond to you in writing, detailing the steps of the review process and the outcome. Accepting and responding to complaints in a timely, objective and fair manner is central to our focus.

Feedback Form

Please provide your feedback using the form below.

Support Line 0488 846 988
Text at any time or call Mon-Fri | 8am-10pm AEST

For other enquiries please email admin@tiacs.org
(administration support only)

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Interested in becoming a Legend?

We couldn’t do it without your help. Simply fill out the form to your right and we’ll be in touch via email to have a chat. Thanks for the support legend!

Interested in joining the Alliance?

We couldn’t do it without your help. Simply fill out the form to your right and we’ll be in touch via email to have a chat. Thanks for the support legend!

Chat with us!

Get in touch with us on 0488 846 988

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